Customer Service Policy

Customer Service Policy

At SodaRide, we are committed to providing excellent customer service. Our goal is to ensure that you have a smooth and pleasant shopping experience with us. Below is our Customer Service Policy:

1. Customer Support Hours
We strive to respond to all inquiries within 24-48 hours during business days.

2. How to Contact Us
If you have any questions, concerns, or need assistance, you can reach us through the following methods:
Email: info@sodaride.com
Live Chat: Available on our website during business hours.
Social Media: 

Tiktok：https://www.tiktok.com/@sodaride
YouTube：https://www.youtube.com/@sodarideofficial5988
Facebook：https://www.facebook.com/SodaRideOfficial/
Ins：https://www.instagram.com/sodaride_official/

3. Order Inquiries
For order status updates, please check your Order Confirmation Email or visit the Order Tracking Page on our website.
If you have issues with your order (such as missing items, incorrect products, or shipping problems), please reach out to us as soon as possible, and we will work quickly to resolve the issue.

4. Returns & Exchanges
We offer a 30-day return/exchange policy. If you are not completely satisfied with your purchase, please contact us within 30 days of receiving your order.
All returned items must be in their original condition (unused, unwashed, and with tags still attached) to qualify for a refund or exchange.
For more details, please refer to our [Returns & Refund Policy].